First Notification Of Loss (FNOL) is the backbone of claims handling, and can be exceedingly complex. It offers insurers an opportunity to demonstrate their relative professionalism at a time when their policyholders are likely to be upset and under stress. This is an optimum time; FNOL is a critical component of client satisfaction and customer retention.
TEC Assess’s engineering and claims handling expertise delivers swift and seamless reporting. Our two-part process firstly allows our dedicated, claims handling teams to identify an accident in real-time, followed by the collection and analysis of crash data. Our digital claims management platform Claim Flow3 is capable of handling the entire non-structural damage claims process without human intervention. Use of this data reduces administration time and the associated costs, it also enables insurers to improve the level of service offered to policyholders following an incident.